You can ask Outskal to delete your Outskal Connect account and the data that belongs to it at any time, whether you use Outskal Connect on the web, on Android or on iPhone, and whether you signed in with an email address or connected Facebook, Instagram or WhatsApp.
How to request deletion
- Send an email to contact@outskal.com from the email address you sign in with.
- Use the subject "Delete my account". Tell us the name of your workspace, and whether you want the whole workspace deleted or only your own account.
- We confirm the request by replying to that email address, so that nobody else can delete your data.
- We complete the deletion within 30 days and email you when it is done.
What is deleted
- Your account: name, email, password and sign-in settings.
- For a workspace deleted by its owner: its contacts, chats and messages, media, templates, broadcasts, bots, orders, notes and reports.
- Access to the WhatsApp, Instagram and Messenger accounts you connected: the access tokens we stored for them are erased.
- The notification addresses of your devices.
We keep only what the law requires us to keep (for example billing records), for as long as it requires, and nothing else.
If you connected Facebook or Instagram
You can also remove Outskal Connect's access from your Facebook account yourself:
- Open Facebook and go to Settings & privacy → Settings.
- Open Apps and websites (under Security / Your activity).
- Find Outskal Connect and choose Remove.
Removing the app stops all further access. To have the data we already hold deleted as well, send the email above.
Deleting data yourself
A workspace owner can delete contacts, chats and other records directly in Outskal Connect at any time, and can disconnect a WhatsApp number, Instagram account or Facebook Page in Settings.
If you are a customer of a business
If a business uses Outskal Connect to message you, that business controls your data. Ask the business to delete it, or write to us at contact@outskal.com and we will pass your request on and help the business carry it out.
Contact
Questions about deleting your data? Email contact@outskal.com. See also our Privacy Policy.